Terms of Service

NativeHand is a marketplace where verified Native American artisans sell their work directly to buyers. The artisans are the sellers.Each artisan sets their own prices, shipping costs and shop policies, and is responsible for their listings and for shipping what they sell. NativeHand runs the marketplace, verifies sellers, and collects payment on the artisans' behalf through our payment processor, Stripe.

• You must be at least 18 years old, or the age of majority where you live, to create an account.
• Give accurate information and keep your password secure. You're responsible for activity on your account.
• One person per account. Don't create accounts to get around a suspension.
• We may suspend or close accounts that break these terms, put other users at risk, or are used for fraud.

• One of a kind. Most pieces are unique. When you start checkout, the pieces in your cart are held for you for about 30 minutes. If a piece somehow sells to someone else before your payment completes, we cancel your order and refund you in full automatically.
• Prices and shipping are set by each artisan and shown before you pay. When you buy several pieces from the same artisan, you pay their shipping once: the highest shipping price among those pieces. If your cart has pieces from several artisans, you pay once, and each artisan ships their own pieces separately.
• Payment is processed by Stripe. NativeHand never sees or stores your full card number.
• Shipping.The artisan ships your order to the address you give at checkout. We'll email you when it ships, with tracking when the artisan provides it. Check your address carefully; we can't redirect a package once it's shipped.
• Custom work. Anything you arrange with an artisan through messages, such as custom orders or changes, is between you and the artisan, following their shop policies.

• Before shipping:if an artisan can't fulfil your order, they may cancel it, and you'll be refunded in full, including shipping, automatically.
• Returnsare handled under each artisan's shop policies, shown on their storefront. Because pieces are handmade and often one of a kind, many artisans don't accept returns for change of mind. Please read an artisan's policies before buying.
• If something goes wrong(your order never arrives, or it's significantly different from the listing), message the artisan first. If you can't resolve it together, contact us at support@nativehand.shopand we'll review it. We may issue a full or partial refund where we find the order wasn't fulfilled as described.
• Refunds go back to your original payment method and usually appear within 5–10 business days.
• Chargebacks. Please contact us before disputing a charge with your bank; we can usually resolve problems faster. Filing a chargeback while also receiving a refund from us, or disputing a legitimate purchase, may lead to your account being closed.

These terms apply to approved artisans in addition to everything above.

• Verification. To sell, you must apply and be approved. You confirm that the information in your application, including your legal name, tribal enrollment and the enrollment document you upload, is true. Each time you create or edit a listing, you confirm it is your own authentic work. We may ask for more information, and we may decline, suspend or remove sellers at our discretion.
• Your name.The name on your enrollment documents is used only to verify you and is not shown to buyers. Your storefront shows the name you choose, which must be your own: a shorter form of your name, the name you go by, or a traditional name you're known by, not a business name or another person's. We review every name before it appears and every later change.
• Authentic work only. Everything you list must be your own authentic Native American-made work, described in compliance with the Indian Arts and Crafts Act of 1990. Misrepresenting Native heritage or the origin of a piece is prohibited and may be a federal crime.
• No sacred or ceremonial items, and nothing restricted by your nation or tradition, or illegal to sell or ship (including protected wildlife parts such as eagle feathers).
• Accurate listings. Use real photos of the actual piece, and describe its materials, dimensions and any imperfections honestly.
• Shipping.Set each piece's shipping to what it costs to send on its own. When a buyer gets several of your pieces in one order, they pay your shipping once (the highest of those pieces' shipping prices), and you ship them together. Ship within 5 days of the order to the address on it, and add tracking on your Orders page. If you can't fulfil an order, cancel it from your Orders page before shipping; the buyer is refunded in full.
• Buyer information you receive (names, addresses, phone numbers) may be used only to fulfil and support that order.
• Taxes.You're responsible for reporting your own income. Our payment processor may issue tax forms (such as a 1099-K) where required.

• It's free to apply and free to list. NativeHand keeps a 10% commission on each sale, calculated on the order total, including shipping. You receive the remaining 90%.
• Payouts are made through Stripe Connect. You must complete Stripe's onboarding (identity and bank details) before you can receive payments. Your share is sent to your Stripe account when an order is paid, and Stripe pays it out to your bank on its standard schedule, typically within about 2 business days.
• Payment processing services for sellers on NativeHand are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. By selling on NativeHand you agree to those terms, as they may be updated by Stripe, and you authorise NativeHand and Stripe to share your transaction and account information as needed to provide these services.
• We'll give sellers at least 30 days' notice before changing the commission.

• Refunds:when a buyer is refunded, your share of that order is taken back in proportion to the amount refunded. The buyer also gets back our commission; we don't keep a fee on refunded sales.
• Cancelled before shipping: the piece goes back on sale automatically. After shipping, it stays marked sold until you relist it.
• Chargebacks:if a buyer disputes a payment with their bank, we'll let you know and may ask for information such as proof of shipping. Nothing is taken from you while a dispute is open. If we win, you keep your share. If the dispute is lost, your share is taken back like a refund, unless it was a fraud dispute(the cardholder says they didn't make the purchase) on an order you shipped with tracking, in which case NativeHand covers the loss. NativeHand always covers the bank's dispute fee.
• If taking back your share leaves a negative balance in your Stripe account, it may be recovered from your future sales.

• List, buy or sell prohibited items, or misrepresent what you're selling.
• Take a purchase off NativeHand to avoid fees after connecting with someone here.
• Harass, threaten or abuse other people, including in messages.
• Commit fraud, use stolen payment methods, or abuse orders or refunds.
• Interfere with the site, access data you're not allowed to, or scrape it.

You keep ownership of the photos, descriptions, stories and messages you post. You give NativeHand a non-exclusive, royalty-free licence to host, display and reproduce that content to run and promote the marketplace, for example showing your listings on the site. You're responsible for having the rights to what you post. We may remove content that breaks these terms.

Artisans, not NativeHand, are responsible for the items they sell. We verify sellers and work to keep the marketplace trustworthy, but we don't make or inspect the items, and the site is provided “as is” without warranties of any kind, to the extent the law allows.

To the fullest extent permitted by law, NativeHand isn't liable for indirect, incidental or consequential damages, and our total liability for any claim relating to the service is limited to the greater of the amount you paid through NativeHand in the 6 months before the claim, or $100. Some places don't allow these limits, so they may not apply to you.

You agree to cover NativeHand's reasonable losses and costs that result from your breach of these terms or your violation of the law, including any claim about items you list.

These terms are governed by the laws of the State of Oklahoma and applicable U.S. federal law. Any dispute that can't be resolved informally will be handled in the state or federal courts located in Oklahoma, unless the law where you live gives you the right to bring it elsewhere.

We may update these terms as the marketplace grows. If we make a significant change, we'll post it here with a new date and, where appropriate, let you know by email. Continuing to use NativeHand after a change means you accept the updated terms.

Questions? Email support@nativehand.shop.